Dealing with Difficult Behaviours - Adelaide

Dealing with Difficult Behaviours - Adelaide

You know that team member who derails every meeting? The one who always has a reason why something won't work, or who seems to thrive on creating drama? We've all been there. You're trying to get work done, but you're spending half your energy managing personalities instead of managing projects. It's exhausting, and frankly, it's not what you signed up for when you took on a leadership role.

Here's the thing - difficult behaviour isn't always about difficult people. Sometimes it's about unmet needs, poor communication, or workplace stress that's bubbling over. But regardless of the cause, you still need practical tools to handle these situations professionally and effectively. This isn't about becoming a workplace therapist or trying to fix everyone's problems. It's about learning specific techniques that actually work when tensions are high and productivity is suffering.

During this workshop, you'll work through real scenarios that probably sound familiar: the colleague who undermines decisions in public, the team member who's constantly negative, or the person who seems to take everything personally. We'll cover how to have those tough conversations without making things worse, how to set boundaries that stick, and how to redirect energy back toward productive outcomes. You'll also learn when to involve HR, when to escalate to management, and when you can handle things directly.

What makes this training different is that we focus on what you can actually control. You can't change other people's personalities, but you can change how you respond to challenging situations. We'll practice de-escalation techniques that help keep discussions professional, even when emotions are running high. You'll learn how to give feedback that addresses behaviour without attacking character, and how to follow up on agreements to ensure real change happens.

What You'll Learn

How to identify the root causes behind difficult behaviours so you can address the real issues rather than just the symptoms. You'll discover why some people seem to push back against everything and learn strategies for working with different personality types.

Specific conversation frameworks for addressing problems directly and professionally. We'll give you word-for-word examples of how to start these conversations, how to stay on track when things get heated, and how to end with clear agreements about moving forward.

Boundary-setting techniques that protect your time and energy without creating more conflict. You'll learn the difference between being firm and being harsh, and how to maintain professional relationships even when enforcing limits.

Documentation strategies that protect you and your team if situations escalate. We'll cover what to record, how to record it, and when to involve others in the process.

Advanced techniques for managing group dynamics when one person's behaviour is affecting the whole team.

The Bottom Line

After this workshop, you'll walk away with a practical toolkit for handling workplace challenges that used to drain your energy and derail your productivity. You'll know exactly what to say and do when difficult situations arise, and you'll have the confidence to address problems early before they become bigger issues. Most importantly, you'll spend less time managing drama and more time focusing on the work that actually matters. This training gives you back control over your work environment and helps create the kind of professional atmosphere where everyone can do their best work.

The real benefit isn't just learning how to deal with difficult people - it's learning how to prevent many of these situations from happening in the first place through clear communication and consistent expectations.